The Financial Ombudsman Service (FOS) aims to resolve most complaints within** six months**, but it can sometimes take longer depending on the complexity of the case.
Here are some factors that can affect the timeframe:
If your complaint involves a significant amount of money or requires a detailed investigation, it may take longer than six months for the FOS to reach a decision.
What you can do:
It's important to note that the FOS is a free service, and you can complain to them directly if you're unhappy with the outcome of your complaint with the car finance company.
Here are some factors that can affect the timeframe:
- The volume of complaints the FOS is dealing with
- The need for further information from you or the car finance company
- The complexity of the financial product
If your complaint involves a significant amount of money or requires a detailed investigation, it may take longer than six months for the FOS to reach a decision.
What you can do:
- You can check the FOS website for their current turnaround times: https://www.financial-ombudsman.org.uk/decisions-case-studies
- Contact the FOS for an update on your case if you haven't heard back within a reasonable timeframe.
It's important to note that the FOS is a free service, and you can complain to them directly if you're unhappy with the outcome of your complaint with the car finance company.
