How long does the FOS typically take to reach a decision on a mis-sold car finance claim?

The Financial Ombudsman Service (FOS) aims to resolve most complaints within** six months**, but it can sometimes take longer depending on the complexity of the case.

Here are some factors that can affect the timeframe:

• The volume of complaints the FOS is dealing with
• The need for further information from you or the car finance company
• The complexity of the financial product

If your complaint involves a significant amount of money or requires a detailed investigation, it may take longer than six months for the FOS to reach a decision.

What you can do:

• You can check the FOS website for their current turnaround times: https://www.financial-ombudsman.org.uk/decisions-case-studies
• Contact the FOS for an update on your case if you haven't heard back within a reasonable timeframe.

It's important to note that the FOS is a free service, and you can complain to them directly if you're unhappy with the outcome of your complaint with the car finance company.