Questions and Answers: Reclaiming Car Finance

Can I claim mis-selling on multiple car finance agreements financed through the same company over time?

Yes, you can potentially claim mis-selling on multiple car finance agreements financed through the same company, even if taken out at different times. Here's why:

Each Agreement Assessed Individually:

Mis-selling claims are assessed on a case-by-case basis. This means each car finance agreement, even with the same company, will be evaluated based on its own circumstances.

Focus on Mis-Selling Practices:

The key is to demonstrate mis-selling occurred in each instance. This could involve:

  • Lack of Transparency: The salesperson failed to disclose all fees or explain the implications of the loan on your budget.
  • Unsuitable Add-Ons: You were pressured into unnecessary add-ons like GAP insurance that wasn't relevant to your needs.
  • Unaffordable Loan: The loan terms were unsuitable for your financial situation.

Multiple Claims Can Strengthen Your Case:

  • Pattern of Mis-Selling: If you can demonstrate a pattern of mis-selling practices by the same company across multiple car finance agreements, it could strengthen your overall claim.
  • Increased Potential Compensation: If successful with each claim, the total compensation amount could be significant.

Important Points to Remember:

  • There's no guarantee of success. The burden of proof lies with you to demonstrate mis-selling and the financial losses incurred.
  • Time limits might apply for claiming mis-sold car finance, so act promptly.

Taking Action:

  • Gather evidence for each car finance agreement, such as the agreements themselves, emails, or recordings of phone calls.
  • Consider contacting a claims management company specialising in mis-selling or Citizens Advice for guidance:
  • Citizens Advice: https://www.citizensadvice.org.uk/
  • If your claims are rejected, you can refer them to the Financial Ombudsman Service for free, independent mediation: https://www.financial-ombudsman.org.uk/

Remember:

If you believe you were mis-sold car finance on multiple occasions with the same company, explore your options for reclaiming compensation. Gather evidence and consider seeking professional guidance to strengthen your case.
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