How long does it usually take for the FOS to reach a decision on a mis-sold car finance claim
The Financial Ombudsman Service (FOS) aims to resolve most complaints within six to eight weeks However, the actual timeframe can vary depending on the complexity of your case and the workload of the FOS.
Here are some factors that might influence the timeframe:
The amount of information you provide: The more details and evidence you submit with your complaint, the easier it will be for the FOS to understand your situation and reach a decision.
The response from the car finance company: If the car finance company readily accepts your claim or provides a swift response, it can expedite the process.
The need for further investigation: In some cases, the FOS may need to gather additional information or evidence before reaching a decision. This could involve contacting the car finance company for clarification or requesting further documentation from you.
What can you do to help the process move along?
Respond promptly to any requests from the FOS.
Provide all the information and evidence you have to support your claim.
Be patient and avoid contacting the FOS for updates unless it's been a significant amount of time (beyond a reasonable timeframe).