The timeframe for receiving a response to your car finance mis-selling claim can vary depending on the complexity of the case and the workload of the financial institution handling it.
Here's a general breakdown of the potential timescales:
Here are some resources that can provide more information on car finance mis-selling claim timelines:
Important to note: While waiting for a response, it's advisable to keep copies of all your communication with the car finance company and any related documents to support your claim.
Here's a general breakdown of the potential timescales:
- Car finance company response: You can typically expect an initial response from the car finance company acknowledging your claim within 15 working days. They may then request additional information to assess your case further.
- Reaching a resolution: The overall timeframe for reaching a resolution on your mis-selling claim can range from several weeks to a few months. This depends on factors like the complexity of the case, any negotiations involved, and whether you need to escalate your claim to the Financial Ombudsman Service (FOS).
Here are some resources that can provide more information on car finance mis-selling claim timelines:
- Financial Conduct Authority (FCA): https://www.fca.org.uk/
- Financial Ombudsman Service (FOS): https://www.financial-ombudsman.org.uk/
Important to note: While waiting for a response, it's advisable to keep copies of all your communication with the car finance company and any related documents to support your claim.
