Questions and Answers: Reclaiming Car Finance

Is there a difference between mis-selling car finance and mis-selling car breakdown cover?

Yes, there's a key difference between mis-selling car finance and mis-selling car breakdown cover.

  • Car finance is a loan you take out to buy a car. Mis-selling car finance occurs when you're pressured into a loan agreement that's not suitable for your needs, often due to misleading information. This could involve:
  • High interest rates you weren't aware of
  • Unaffordable monthly repayments
  • Hidden fees not explained upfront
  • Misrepresentation of the total cost of the loan
  • Car breakdown cover is an insurance policy that helps cover the costs if your car breaks down. Mis-selling car breakdown cover can happen if:
  • You're sold a policy with unnecessary features you don't need
  • The policy doesn't provide the level of cover you were led to believe
  • The salesperson fails to disclose limitations or exclusions in the policy

Here's a table summarizing the key differences:

Feature

Car Finance Mis-selling

Car Breakdown Cover Mis-selling

Product

Loan to purchase a car

Insurance policy for car repairs

Mis-selling focus

Interest rates, fees, affordability

Policy suitability, features, exclusions

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What if I suspect mis-selling in either case?

If you think you might have been mis-sold car finance or car breakdown cover, the first step is to gather your paperwork and review the terms of the agreement.

  • For car finance, look for the interest rate, fees, and total cost of the loan.
  • For car breakdown cover, check the policy details, including the level of cover, exclusions, and any limitations.

If you find discrepancies or believe you were misled, you can:

  • Contact the company directly and explain your concerns. They may be able to offer a solution.
  • Seek help from the Financial Ombudsman Service (FOS) if you're unhappy with the company's response. The FOS can investigate your complaint for free.

For more information on car finance mis-selling, you can visit the Financial Conduct Authority (FCA) website: https://www.fca.org.uk/.

For guidance on car breakdown cover mis-selling, you can check the Financial Services Compensation Scheme (FSCS) website: https://www.fscs.org.uk/.
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