The Financial Ombudsman Service (FOS) decision is usually final, but there are a few things to consider if the car finance company doesn't agree:
Important Resources:
Please Note: This information is for general guidance only and does not constitute legal advice. It's always best to consult with a qualified professional for specific circumstances.
- Understanding the FOS Decision: The FOS will issue a final written decision outlining their findings and any redress they award you (such as compensation). Double-check the decision to ensure you understand what the FOS has ruled.
- Negotiating with the Car Finance Company: While uncommon, in some cases, you may be able to negotiate a settlement with the car finance company. This could involve them accepting a portion of the FOS award.
- Taking Legal Action: If negotiations fail and you strongly believe the FOS decision is fair, you can consider taking legal action against the car finance company. This can be a complex process, so it's advisable to seek legal advice from a solicitor specialising in financial matters.
- Time Limits: There are strict time limits for taking legal action, so it's crucial to act promptly if you decide to go down this route.
Important Resources:
- Financial Ombudsman Service: https://www.financial-ombudsman.org.uk/
- Citizens Advice: https://www.citizensadvice.org.uk/ (for legal guidance)
Please Note: This information is for general guidance only and does not constitute legal advice. It's always best to consult with a qualified professional for specific circumstances.
